Privacy Policy

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Effective Date: April 2025

At Reliable Sphynx LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share data when you interact with our website, services, or sales team—including our designated representative, Juan Santa, and our authorized dealership partner, Load Runner Trailers LLC.

We may collect the following types of information:

• Personal identification data, including name, phone number, email, and billing/shipping address.
   
• Business data, including company name, EIN, fleet details, and commercial use disclosures.
   
• Payment details, when processing trailer or parts purchases (via third-party processors).
   
• Website usage data, such as IP address, browser type, and browsing behavior via cookies.
   

Your data is used to:

• Process quotes, purchases, and financing applications
   
• Communicate regarding your order or inquiry
   
• Provide customer service, support, and updates
   
• Comply with legal and regulatory requirements
   
• Improve our website experience and service offerings
   

We do not sell or rent your personal data. We only share it under the following conditions:

• With Load Runner Trailers LLC for vehicle titling, delivery, and registration processing
   
• With financing partners (e.g., Synchrony, First Citizens, etc.) when you apply for trailer financing
   
• With third-party service providers assisting in payment processing, marketing, or website management
   
• If required by law, court order, or to enforce our Terms of Service
   

Depending on your location, you may have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Opt out of marketing emails or cookies
   
• Request that we do not sell your personal information (as per CCPA)
   

To exercise any of these rights, contact Juan Santa at privacy@reliablesphynx.com or call (404) 740-1567.

We implement industry-standard safeguards to protect your personal data. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your information.

We use cookies to improve your browsing experience, analyze website traffic, and personalize content. You can disable cookies in your browser settings.

Our website may contain links to third-party sites (e.g., Facebook, Instagram, or financing partners). We are not responsible for their privacy practices and encourage you to read their policies.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, the revised date at the top will reflect the latest version. Continued use of our services means you agree to the current policy.